FAQs

Ingredients commonly used 
My standard vanilla cookies contain butter, sugar, eggs, unbleached flour and vanilla.  Other ingredients used are brown sugar, cinnamon, salt, cocoa, meringue powder, other pure extracts. Gluten Free cookies are available for an additional cost.  
 
​Food allergy notice 
Please be advised that all offerings are prepared in a kitchen that may contain wheat, fish, dairy, eggs, soy and nuts 

When to order
The sooner the better. I take a limited number of cookie orders per week and decorating cookies can take days to make and dry.  If I’m not booked-up, I will always try to accommodate the request.  
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How to place an order
Complete the Custom Cookie Order Request Form.    

Rush orders
An order is considered a rush order when there is less than 7 days notice.  A rush fee of $10/dozen will be added to order.  

Deposits and payment policy 
Prices are subject to change at any time.
Cookie orders are not placed until all details are worked out and a non-refundable 50% deposit is received.
Full payment is due upon receipt.
Payments may be made by personal check, cash, Venmo or Zelle.
All deposits are non-refundable.

Standard Packaging
Cookies come unwrapped in a corrugated box tied with red and white baker's twine

Additional Packaging Options:
 

Food Safe Bags

Cookies can be individually wrapped in clear, food safe bags for an additional $5/dozen.  Each bag has adhesive flaps that can open and close. Perfect for party give-aways, personalized place card cookies and more.

 

Gift Boxes and Deluxe Party Favor Packaging 

Deluxe packaging starts at $1.50/ favor.  Cookies are placed atop a bed of shredded paper crinkle and come in cardboard transparent lidded boxes.  Classic baker’s twine keeps them closed.  If you have something else in mind with respect to packaging, I'm happy to work with you. Any custom packaging arrangements need to be made in advance.

 

Storing cookies
Sugar cookies have a long shelf-life.  They stay fresh for up to two weeks when stored in an air-tight container.  Keep the container in a cool and dry spot. I have read that you can freeze sugar cookies decorated with royal icing, but I have never tried it.  If you do want to try it, each cookie should be individually wrapped in Ziploc bags and then placed in an airtight container. Defrost overnight at room temperature (not in a fridge) to avoid condensation.  Icing may appear spotty or the color may bleed but the cookie will still taste great.   

Pick up/delivery
Orders are available for local pick up, by appointment only. Delivery is an option for an additional cost and with advance notice. 

Insurance
Cookie face, LLC is insured. If you require a certificate of insurance for your event venue, please let me know. 

Certification
Certified in safe food handling

​Contact
If you have any questions or comments before ordering, please contact me at cookiefacecustomcookies@gmail.com

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